Visitors and Well-wishers

We understand that the special people in your life will want to show their support while you are in the hospital. Please share the following information with your potential visitors and well-wishers.

Visitors and Visiting Hours

Generally, patients can have visitors between 11:00 a.m. and 9:00 p.m. seven days a week. However, please be aware that visitor hours may be different in some patient units. Ask your nurse about the visiting hours in your unit.

We ask that the number of visitors be limited and the length of their stay moderated according to the patient's condition. With certain exceptions, children may visit. Visits with children under 14 years of age must be arranged with the charge nurse on your unit.

You or your doctor may request that a "No Visitors" sign be posted on your door. If your condition requires isolation, special instructions will be placed on your door. Please ask your family and friends to follow those instructions or speak with the nurse before entering your room.

In intensive care units, visiting hours are based on the needs of the patient. Please direct any questions you may have about visiting hours or visitor policies to the unit's nursing staff.

Visitor Meals

Your visitors may choose from a variety of in-house dining options.

Family and friends can order a meal to eat with you in your room. Guest meals are available for breakfast, lunch, and dinner and are served with the patient's tray. Meals must be ordered and paid for in advance at the Cashier's Office. Guest trays are delivered at the same time as patient trays.

Mail and Flowers

Mail that arrives at the hospital for you will be delivered to your bedside at least once each day. After you have been discharged, it will be forwarded to your home address.

Mail should be addressed as follows:

"Patient Name"
University Hospital
530 S. Jackson Street
Louisville, KY 40202

Flowers may be delivered to your room daily. If you have been discharged, the florist will deliver them to your home. For health reasons, flowers are not permitted in intensive care units or in the Burn Unit.

Telephone

Patient rooms can be called directly by dialing 502-562-4(room number) the three digit room number.

To make local calls from a patient room, dial 81-(7 digit local number). There is no charge.

To make long distance calls from a patient room, you must dial collect or use a calling card. Collect calls can be made through your long distance carrier by dialing 81-(their toll free number), through BellSouth by dialing 81-0, or by calling other collect call services such as 1800CALLATT or 1800COLLECT.